1. Contact our support team at support@techcrazy.com.au with your order number and the reason for return.
2. Our team will assess your request and provide return instructions based on your product and situation.
3. We may provide a return label or confirm the appropriate return address.
4. Ensure the item is securely packaged with all accessories and a copy of the proof of purchase.
5. Once received and inspected, we will process your refund, replacement, or store credit within 2-5 business days.

TVS SCS Sydney
Building 1, 10-13 Phiney Place, Ingleburn NSW 2565 Australia

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrectly supplied. In applicable cases, we may provide a prepaid return label.

• Change of mind or exchange: within 7 days of purchase
• Incorrect or damaged items: notify us within 7 days of delivery (for damage, notify within 24 hours)
• Faulty products: notify within 14 days of delivery
• Warranty claims: valid during the warranty period

A 6% administration fee applies to all order cancellations. This includes any non-refundable surcharges applied at the time of payment.

• Items must be unopened, sealed, and in original condition with all packaging and accessories.
• Exchanges are subject to product availability.
• If no alternative product is available, a store credit or gift card will be issued.
• Special order or finance-based purchases are excluded from exchanges.

• Products may be exchanged within 7 days if sealed and unused.
• Store credit or gift card will be offered where applicable.
• Refunds are not provided for change of mind purchases.

For hygiene, safety, or licensing reasons, the following items cannot be returned or exchanged unless faulty:

• Headphones, earphones
• Personal care items (e.g., shavers)
• Gift cards, sim/recharge cards, digital vouchers
• Software and digital licenses
• Wearables, VR headsets
• Protection plans and extended warranties

• Please notify us within 7 days of delivery.
• Items must be unused and in resalable condition.
• We will provide a replacement or issue a refund/store credit if a replacement is unavailable.

• Notify us within 24 hours of delivery with clear photos of the damage.
• We will arrange a replacement, refund, or store credit depending on availability.

• Must be reported within 14 days of delivery.
• Products must be returned for assessment and verification.
• Repair, replacement, or refund will be provided in accordance with the Australian Consumer Law.

• Products under warranty will be repaired, replaced, or refunded (via store credit) if a replacement is unavailable.
• Customers are responsible for return shipping unless required otherwise under law.
• You may choose to contact the manufacturer directly where applicable.

• A 6% restocking fee may apply for non-fault-based returns.
• If a returned product is found to be without fault, a testing fee and return courier costs may apply.

• All bonus items must be returned in original condition for refund or credit eligibility.
• If a gift card has been partially or fully used, the value will be deducted from the refund.

Refunds are only offered in cases where the product is faulty or does not meet the guarantees provided under Australian Consumer Law. No refunds are issued for change of mind purchases.

• Freight charges are non-refundable unless the return is due to fault or supply error.
• Proof of purchase is required for all returns, exchanges, and warranty claims.
• We may offer return collection only where required by the Australian Consumer Law.
• Customers are responsible for securely packaging items for return.