Privacy Policy | TechCrazy Australia

Last updated: 29 May 2025

At TechCrazy, we’re committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our Australian website: https://www.techcrazy.com.au (hereinafter "TechCrazy Australia", "we", "our", or "us").

With over 14 years of experience in New Zealand and 17,000+ positive customer reviews, TechCrazy has earned the trust of thousands. We’ve now brought the same trusted service and commitment to our customers in Australia.

This Privacy Policy applies only to the data collected via our Australian website and does not apply to data collected via other channels.

1. Website Visitors

We collect non-personally identifying information typically made available by browsers and servers, such as browser type, language preference, referring site, and the date and time of each visitor request. We use this to better understand visitor behaviour and improve our website. IP addresses may also be collected, particularly for users logged in or leaving comments, and are treated under the same protections as personal data.

2. Personally-Identifying Information

Some interactions with our site may require you to provide personally identifiable information — such as when registering an account or subscribing to a newsletter. The type and amount depend on the activity.

3. Security

We use commercially acceptable methods to safeguard your information, but no method of transmission or storage is 100% secure. While we do our best, we cannot guarantee absolute security.

4. External Links

Our website may contain links to third-party websites. If you follow a link to an external site, please be aware that we are not responsible for their privacy practices.

5. Remarketing (Google AdWords)

We use Google AdWords for remarketing to display ads to past site visitors. These ads may appear on Google search results pages or the Google Display Network. This is done via cookies, which can be managed via Google Ad Preferences or opt-out tools.

6. Disclosure of Personal Information

We only share your personal information with employees, contractors, or service providers who need it to provide services on our behalf. We do not rent or sell personal information. We may disclose data where required by law or to protect our legal rights.

If you’ve provided us with your email, we may contact you for feedback or updates. We limit such communication and provide an option to unsubscribe.

7. Aggregated Statistics

We may collect and share anonymous statistics about website usage, but we do not disclose personally identifying information in doing so.

8. Cookies

We use cookies to personalise your experience, track usage, and store preferences. You can disable cookies in your browser settings, though some website features may not function correctly as a result.

9. E-commerce

When purchasing from TechCrazy Australia, we collect information necessary to complete the transaction. This includes name, address, and payment-related information. We only use this information to process your order and do not share it beyond our payment and logistics partners.

10. Policy Changes

We may update this policy periodically. Continued use of our site indicates acceptance of any updates. We encourage you to review this policy regularly.

11. Credit Card Information

We do not store your credit card details. All payments are securely processed through PCI-DSS compliant providers such as Windcave and Worldline, ensuring your data is encrypted and secure.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

TechCrazy Australia
support@techcrazy.com.au
Phone: 1300 622 653

Frequently Asked Questions

WINZ QUOTES

What is a WINZ quote?

A WINZ quote is a formal price document you present to Work and Income New Zealand when applying for help to pay for essentials such as a laptop, Chromebook, tablet, iPad, MacBook, phone, or repairs. It lists the item, specs, and total cost so WINZ can assess support.

How do I get a WINZ quote from TechCrazy?

Choose your tech (online or in our Massey and Manukau stores), chat with our team, share your details, and we’ll email you a WINZ quote the same day in most cases.

What can I get a WINZ quote for?

We provide WINZ quotes for school and university laptops, study Chromebooks, tablets and iPads, MacBooks, smartphones, and repairs such as phone screen or battery replacements and laptop repairs.

How fast can TechCrazy send my WINZ quote?

Most quotes are issued within the same business day. If you contact us early with clear details (product, colour/specs, contact info), we can often send it within a few hours.

Will WINZ pay for a laptop for study?

Many customers receive support for study needs such as school laptops and university Chromebooks/MacBooks. Approval is decided by Work and Income, not TechCrazy, but our quotes are formatted to meet WINZ requirements.

Do you do WINZ quotes for phone or laptop repairs?

Yes. We quote for common repairs (phone screens and batteries, laptop keyboards/batteries/SSD upgrades) and provide turnaround guidance so WINZ can approve quickly.

What information do you need from me for a WINZ quote?

Your full name, contact number/email, the exact item or repair requested, and (if known) your case manager’s name. For devices, tell us the use case (school, uni, work) so we match the right specs.

Do you have budget options for WINZ quotes?

Absolutely. We stock affordable school laptops and Chromebooks, quality refurbished MacBooks and iPads, and value phones—so we can tailor quotes to your budget and WINZ guidelines.

Are you a WINZ-approved supplier?

Yes—TechCrazy is a trusted WINZ-approved supplier. Our quotes are designed to meet Work and Income requirements and include everything your case manager needs.

How do I start my WINZ quote today?

Message our Live Chat, call us, or visit in-store. Share what you need (laptop/Chromebook/tablet/iPad/MacBook/phone/repairs), and we’ll issue your WINZ quote as soon as possible.